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Search is on for Douglas Customer Service Champion 2019

Sunday, 03 February 2019 14:09

Voting is now open in Douglas Town Centre Management’s contest to find the person who provides the best customer service in Douglas town centre.


A BSC0091 Medium - CopyDouglas town centre manager Oliver Cheshire, fourth right, holding trophy, with left to right, Jocelyne Furlong, TK Maxx; Tracey King, Marks & Spencer; Chris Teare, Burton; Jaico Garcia, Manx Telecom; Sarah Vaukins, Boots; Destiny Tate, Dorothy Perkins; and Christelle Baxter, Top Shop. Amanda Stephens, Flannels and Majka Kuleska, Sure unavailable for photo


To vote for your favourite, visit Douglas Town Centre Management’s Facebook page to view the shortlist of nine people who go above and beyond, then like the photo of the person you believe to be the best customer service professional.


The one with the most likes when the competition closes on Monday, February 11 at 10am will lift the Douglas Customer Service Champion 2019 trophy. In addition, the winner, runner-up and third placed will take away £100, £50 and £25 respectively in the form of vouchers to be redeemed at a town centre retail outlet of their choice.


Each of the nominees have explained what customer service means to them.


Christelle Baxter – Top Shop

‘I take pride in ensuring all of our customers have a positive shopping experience that remains with them even once leaving the store.’


Jocelyne Furlong – TK Maxx

‘Always smile and looking very welcoming. To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.’


Jaico Garcia - Manx Telecom

‘Despite working with technology, I’m glad it still hasn’t replaced the ultimate relationship building tool between a customer and a business: the human touch. I always put the customer first so that our relationship lasts.’


Tracey King – Marks & Spencer

‘Good service to me is being friendly and approachable, really listening to their needs and treating each customer as an individual so that everyone walks away feeling satisfied.


Majka Kulesza – Sure

‘Great customer service is finding a mutual understanding and ability to listen to all their needs while going above and beyond to exceed their expectations.’


Amanda Stephens – Flannels

‘Giving good customer service is interacting, listening and talking in a friendly and helpful way. People forget what you said; people forget what you did; but people will never forget how you made them feel.’


Destiny Tate - Dorothy Perkins

‘Good customer service means to me showing every customer how important and valued they are. Being friendly and always willing to go above and beyond to help.’


Chris Teare – Burton

‘To me, customer service is all about showing the customer just how important they are to you and not resting until you’ve gotten exactly what they would like. Good customer service means achieving expectations but excellent service means exceeding these expectations. I do not rest until I know I have got the best possible outcome for the customer. The customer must always be seen as number one priority.


Sarah Vaukins – Boots

‘Customer service is important to me because as a community pharmacist I am often a customer’s first point of call regarding their health. It is vitally important to me that my customers feel valued, cared for and able to approach me about any issues they may have.’


Douglas town centre manager Oliver Cheshire said: ‘The competition’s in its third year now and it’s a great way of recognising those people who go out of their way each and every day to provide consistently good customer service.


‘With online retail spend rising every year creating ever more challenging trading conditions for high street retailers, it’s all the more important that the “bricks and mortar” shopping experience is truly exceptional to prise shoppers away from their smartphones and other devices. Great customer service has the power to do exactly that and make shoppers want to return time and time again to Douglas town centre.’


To vote for your Douglas Customer Service Champion 2019 visit Douglas Town Centre Management on Facebook.


Competition closes Monday, February 11 at 10am. Votes cast later will not be counted.